Returns & Exchanges

At Aqua Group, we want you to be completely satisfied with your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items with original tags. Whether you need a different size or a full refund, our team is dedicated to making your exchange process as smooth as possible.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully pack your items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.

3

Attach the Label

Download and print the prepaid shipping label provided through the portal and securely affix it to the outside of your return parcel.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of arrival.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing